FAQ

These are the frequently asked questions for the Self Care is the New Sexy Retreat in St. Martin. Policy & Terms are below

 If you do not see your question here, please email us directly at team@shanadlewis.com

What is the difference between the Room Packages?

The only difference between the two options is one is private and the other is shared. Please understand that when you reserve the double room, you may be in a room with a person you don’t know if you are not coming with a roommate. 

I have food allergies and/or a special diet, when do I tell you?

You will receive a questionnaire where you can share your food allergies, wine preferences and the correct spelling of your name, as some gift items may be engraved.

Is there a payment plan for the retreat?

YES!! There is a $250 deposit required to hold your spot at the retreat and make monthly payments until paid in full. The deadline is May 31st, 2023.

Are there any refunds if I cannot attend the retreat?

There are  NO REFUNDS of the deposit or any payments. However, you can transfer your registration any time before May 31st, 2023 (date of your final payment). You may want to consider purchasing travel insurance.

Are meals included?

Breakfast, Lunch, and Dinner is covered with your package. Any meals outside of our designed times and providers will be “self-pay“.

What precautions are being taken to protect us from COVID-19?

All attendees will need to submit a negative test result taken no more than 3 days prior to your arrival and participate in post-event contact tracing surveys. Masks may be required for all attendees.

Policy & Terms for The Selfcare is the New Sexy The Retreat, referred to hereafter as “Retreat”.

REFUNDS & CANCELLATIONS You may cancel at any time, but please note our cancellation policy:

Due to the nature of time-based and capacity commitments with the resort, ALL payments will be considered non-refundable, which includes the full and installment payments.

If you are unable to attend, you may transfer your registration to another person. 

We understand that unexpected occurrences happen. Due to the possibility of any extenuating circumstances, we strongly recommend that you purchase travel insurance to cover both your airfare and the Retreat cost.

WHY CAN’T I GET A REFUND? Due to time and space commitments with the resorts, refunds are not available. Please purchase travel insurance to accommodate any unexpected travel changes. 

If you are unable to attend, you may transfer your registration to another person by May 31st. 

REFUND REQUEST(S) DIRECTED FROM YOUR BANKING INSTITUTION All chargeback notifications received via your bank will be considered a cancellation of your registration at the Retreat.  We will send all documentation, including confirmation of receipt of all travel policies.  Agreement signatures will be provided to the banking institution as confirmation of payment application according to all agreed-upon terms. 

DISCLOSURE AGREEMENT Buyer/Attendee agrees to individually, jointly, and severally indemnify, defend, and hold harmless The Selfcare is the New Sexy The Retreat and all agents, affiliated and corresponding parties, from and against all liability, loss, damage, or expense, including attorney’s fees which may be incurred or sustained as a result of purchase; during the Retreat,  or hereafter, in perpetuity. 

TRAVEL INSURANCE Unforeseen circumstances can happen to anyone, and if you aren’t prepared, will cause you to miss the Retreat, as well as lose your investment.  It is highly recommended that you purchase travel insurance.

PAYMENT PLAN A monthly payment plan can be set upon receipt of your deposit.  You may send additional payments if you like.

The full balance MUST be paid by 5.31.2023

DELINQUENT PAYMENT PLAN PAYMENTS Any payment plan payments more than 10 days late will be subject to a $100 late payment fee. If your payment(s) is more than 30 days late, then your reservation may be canceled and subject to the cancellation policy above.

PHOTOGRAPHY/VIDEOGRAPHY RELEASE With my attendance, I hereby grant permission to The Selfcare is the New Sexy the Retreat to use photographs and/or video of me taken from July 27-31, 2023 at the Retreat in publications, news releases, online, and in other communications related to the mission of The Selfcare is the New Sexy The Retreat.

A: Flight costs are not included in the cost of the Retreat. Here are some guidelines for flights:

Thursday, July 27: You may arrive as early as you’d like but may not be able to check in until 3 p.m. Our first event will occur at 6 pm.

Monday, July 31: The program will conclude after breakfast so we recommend flights beginning at 1:30PM from Princess Juliana International Airport.

 If you do not see your question here-please email us directly at team@shanadlewis.com